The AI Call Center That Runs in Your Browser
Make and receive calls from any browser tab — no desk phones, no PBX. AI voice agents handle conversations while every call is recorded, transcribed, and logged.
What is an AI call center?
An AI call center is call center software where AI voice agents make and answer phone calls alongside human agents, and where every call is automatically recorded, transcribed, and logged. Instead of desk phones and on-premise PBX hardware, calls run entirely in the browser over the internet.
On Arkios Enterprise, your team opens a browser tab and starts calling. AI phone agents can place outbound calls or pick up inbound lines, hold natural voice conversations, and hand off to people when needed. Contacts, call logs, and searchable transcripts live in one place, so nothing said on a call is ever lost.
Because the call center is built on the same governance layer as the rest of the Arkios platform — role-based access control, audit logs, and encryption — administrators manage phone numbers, seats, and calling credits from a single admin console that security teams can actually approve.
What you get
Browser-based calling, zero hardware
Make and receive calls directly in the browser — no desk phones, softphone installs, or PBX wiring. Anyone with a seat and a headset is on the phones in minutes. Per-user onboarding walks each agent through setup, so rollout never bottlenecks on IT.
AI voice agents on every line
Deploy AI voice agents that place outbound calls and answer inbound ones, holding natural conversations on your behalf. Agents follow your instructions, handle routine calls end to end, and free your team for the conversations that genuinely need a human.
Call recording and transcription
Every call is recorded and transcribed automatically. Review what was actually said instead of relying on hand-typed notes, coach reps from real conversations, and keep an accurate written record for compliance and dispute resolution — without anyone pressing a record button.
Contacts and searchable call logs
Built-in contact management keeps every customer's numbers and history in one place. Call logs capture who called whom, when, and what was discussed, with searchable history across recordings and transcripts — so finding last month's pricing conversation takes seconds, not a ticket.
Admin controls for credits, seats, and numbers
Administrators manage phone numbers, settings, seats, and calling credits from a single console, backed by the platform's roles, audit logs, and encryption. A dedicated admin guide covers provisioning and policy, so finance and security both know exactly what the call center is doing.
How it works
- 1
Set up numbers and seats
An administrator provisions phone numbers, configures phone settings, assigns seats to the team, and allocates calling credits — all from the admin console, following the built-in admin guide.
- 2
Import your contacts
Bring customer and prospect records into contact management so every call starts with context. Each contact's numbers and call history stay attached to the record.
- 3
Make and receive calls in the browser
Agents open a browser tab and start dialing or answering — no hardware required. AI voice agents place outbound calls and pick up inbound lines whenever you point them at a call list or a phone number.
- 4
Review transcripts and logs
After every call, the recording and transcript land in the call log automatically. Search history, audit conversations, and coach the team from what was actually said.
Use cases
Outbound follow-ups at scale
Point an AI phone agent at a list of leads or open quotes and it works through the calls — following up, answering common questions, and flagging interested prospects for a human callback. Reps spend their time closing instead of dialing voicemail boxes.
Inbound support lines
AI voice agents answer support calls instantly, resolve routine issues like order status or account questions, and route complex cases to the right person. Every interaction is transcribed and logged, so escalations arrive with full context instead of a cold start.
Appointment confirmations and reminders
Let AI agents call tomorrow's schedule to confirm, reschedule, or cancel appointments. Clinics, salons, and field-service teams cut no-shows without burning staff hours on repetitive calls, and every confirmation is captured in the call log with a transcript.
Sales qualification
Have an AI phone agent run first-touch qualification calls — verifying budget, timeline, and fit against your criteria — then hand warm, qualified prospects to account executives. Transcripts give sellers the full conversation before they ever pick up the phone.
Frequently asked questions
Can AI agents make phone calls for my business?
Yes. Arkios AI voice agents place outbound calls and answer inbound ones, holding natural voice conversations based on your instructions. They can follow up with leads, confirm appointments, or field support calls, and hand off to a human teammate when a conversation needs one. Every AI call is recorded, transcribed, and logged like any other.
Do we need phone hardware or desk phones?
No. The entire call center runs in the browser — agents make and receive calls from a normal browser tab with a headset. There are no desk phones to buy, no softphones to install, and no PBX to maintain. Per-user onboarding gets each teammate calling in minutes.
Are calls recorded and transcribed, and is that secure?
Every call is automatically recorded and transcribed, with searchable history in the call logs. Recordings and transcripts sit on the same governance layer as the rest of Arkios Enterprise — role-based access control, audit logs, and encryption — so you control who can listen, read, and search, and compliance teams get a complete trail.
How much does an AI call center cost?
Arkios Enterprise is a flat $25 per user per month, and the call center uses calling credits and seats on top of that — administrators allocate both from the admin console, so spend stays visible and capped. There is no separate call center license, and every plan starts with a free 14-day trial.
How long does it take to set up?
Most teams are making calls the same day. An administrator provisions numbers, seats, and credits from the admin console using the built-in admin guide, then per-user onboarding walks each agent through browser calling. Because there is no hardware to install or telephony to wire up, setup is configuration, not a deployment project.
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